Terms & Conditions

The agreement governing use of this website and purchase of our products and services.

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS OR SERVICES FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

This Terms of Service Agreement (the "Agreement") governs your use of this website (the "Website"), the offer of products and services for purchase on this Website by the operator of this Website (the "Company"), and your purchase of products and services available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. The Company reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. The Company will alert you that changes or revisions have been made by indicating at the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting of any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. The Company encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with the Company for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website.

I. Products & Services

Terms of Offer. This Website offers for sale certain software products and services (the "Products"). By placing an order for Products through this Website, you agree to the terms set forth in this Agreement.

Customer Solicitation. Unless you notify our representatives, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations from the Company and its designated in-house or third-party call team(s).

Opt-Out Procedure. We provide three easy ways to opt out of future solicitations:

1. You may use the opt-out link found in any email solicitation that you receive.
2. You may opt out by sending your request to the Company's email address given on the Contact page of this Website.
3. You may send a written removal request to the Company's corporate office.

Proprietary Rights. The Company has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell or redistribute any Product developed and/or distributed by the Company. The Company also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.

Taxes. If you purchase any Products, you will be responsible for paying any applicable taxes, including GST, as per law.

II. Website

Content; Intellectual Property; Third-Party Links. In addition to making Products available, this Website also offers information and marketing materials, both directly and through indirect links to third-party websites. The Company does not always create the information offered on this Website; instead the information is often gathered from other sources. To the extent that the Company does create the content on this Website, such content is protected by the intellectual property laws of India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal, non-commercial use. Any links to third-party websites are provided solely as a convenience to you. The Company does not endorse the contents of any such third-party websites and is not responsible for their content or any damage that may result from your access to or reliance on them. If you link to third-party websites, you do so at your own risk.

Use of Website. The Company is not responsible for any damages resulting from use of this Website by anyone. You will not use the Website for illegal purposes. You will:

1. abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property);
2. not interfere with or disrupt the use and enjoyment of the Website by other users;
3. not resell material on the Website;
4. not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication; and
5. not defame, harass, abuse, or disrupt other users of the Website.

License. By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, non-commercial use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from the Company or the applicable third party (if third-party content is at issue).

Posting. By posting, storing, or transmitting any content on the Website, you hereby grant the Company a perpetual, worldwide, non-exclusive, royalty-free, assignable right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. The Company does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. The Company is not liable for any damage or harm resulting from any posts by or interactions between users. The Company reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content the Company deems objectionable, in its sole discretion.

III. Disclaimer of Warranties

YOUR USE OF THIS WEBSITE AND/OR PRODUCTS IS AT YOUR SOLE RISK. THE WEBSITE AND PRODUCTS ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE PRODUCTS OR WEBSITE CONTENT, OR ANY RELIANCE UPON OR USE OF THE WEBSITE CONTENT OR PRODUCTS (INCLUDING TRIAL PRODUCTS). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE COMPANY MAKES NO WARRANTY THAT THE INFORMATION PROVIDED ON THIS WEBSITE IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY; THAT THE LINKS TO THIRD-PARTY WEBSITES ARE TO INFORMATION THAT IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY; AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS; OR THAT DEFECTS IN PRODUCTS WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

IV. Limitation of Liability

THE COMPANY'S ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHERWISE, WITH RESPECT TO THE WEBSITE CONTENT AND PRODUCTS AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID FOR PRODUCTS PURCHASED VIA THE WEBSITE. THE COMPANY WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCTS IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE WEBSITE CONTENT OR PRODUCTS; (2) THE COST OF PROCURING SUBSTITUTE PRODUCTS OR CONTENT; (3) ANY PRODUCTS PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE; OR (4) ANY LOST PROFITS YOU ALLEGE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

V. Indemnification

You will release, indemnify, defend and hold harmless the Company, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of:

1. this Agreement or the breach of your warranties, representations and obligations under this Agreement;
2. the Website content or your use of the Website content;
3. the Products or your use of the Products (including Trial Products);
4. any intellectual property or other proprietary right of any person or entity;
5. your violation of any provision of this Agreement; or
6. any information or data you supplied to the Company.

When the Company is threatened with suit or sued by a third party, the Company may seek written assurances from you concerning your promise to indemnify the Company; your failure to provide such assurances may be considered by the Company to be a material breach of this Agreement. The Company will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Products, with counsel of the Company's choice at its expense. The Company will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend the Company against any claim, but you must receive the Company's prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products.

VI. Privacy

The Company believes strongly in protecting user privacy and providing you with notice of our use of data. Please refer to the Company's Privacy Policy, incorporated by reference herein, which is posted on the Website.

VII. Agreement to be Bound

By using this Website or ordering Products, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website.

VIII. General

Force Majeure. The Company will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott.

Cessation of Operation. The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.

Entire Agreement. This Agreement comprises the entire agreement between you and the Company and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver. The failure of the Company to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Governing Law; Jurisdiction. This Agreement will be governed by the laws of India without regard to its conflict of law principles to the contrary. Neither you nor the Company will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in India. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.

Statute of Limitation. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Waiver of Class Action Rights. BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.

Termination. The Company reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website, and the Company may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, the Company reserves the right to exercise whatever means it deems necessary to prevent unauthorized access to the Website. This Agreement will survive indefinitely unless and until the Company chooses, in its sole discretion and without advance notice to you, to terminate it.

Domestic Use. The Company makes no representation that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Assignment. You may not assign your rights and obligations under this Agreement to anyone. The Company may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

How orders and services may be cancelled.

You may request cancellation of an order for a product, or of a service, within 7 (seven) calendar days of placing the order or of the date you received the product, whichever is applicable, by contacting us at support@dicor.in or +91 99908 88503 with your order details.

Services. Any service you purchase is started and delivered with your consent only. If you change your mind, you must inform us of the cancellation within 7 calendar days of purchase. If the service has already been fully delivered, no cancellation will be entertained. If a service is in progress at the time of cancellation, the amount paid will be refunded on a pro-rata basis for the portion of the service not yet delivered, in accordance with Company policy.

Products. An order for a product may be cancelled before dispatch/delivery for a full refund. After delivery, the return conditions described in the Refund Policy below apply.

Subscriptions. Where a product or service is provided on a subscription or renewal basis, a cancellation request will stop future renewals; the current billing period already paid for will remain active until its end unless otherwise agreed.

Cancellation by the Company. The Company reserves the right to cancel any order — for example, due to non-availability, pricing or technical errors, or suspected fraudulent transactions. In such cases, any amount received for the cancelled order will be refunded in full to the original method of payment.

Approved cancellation refunds are processed as described in the Refund Policy below.

Our policy for returns and refunds on products and services.

Thank you for your interest and purchase on this website. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 calendar days to return an item or cancel a service from the date you received it.

In case of goods

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and needs to have the receipt or proof of purchase.

In case of services

1. Any service you purchase will be started and delivered with your consent only. In case of a change of mind, inform us about cancellation within 7 calendar days. If the service has already been delivered, no cancellation will be entertained.
2. If any service is in progress, the amount will be returned on a pro-rata basis according to company policy.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit/debit instrument (or the original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How we collect, uses and protects your information.

This Privacy Policy applies to this website. We recognize the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on this website and through other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Information We Collect

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and IP address.

Payment and billing information. We might collect your billing name, billing address and payment method. We NEVER collect your credit card number, credit card expiry date or other details pertaining to your credit card on our website. Credit card information is obtained and processed securely by our authorized online payment partner.

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to the Company.

Demographic information. We may collect demographic information about you — information you read, events you like, events you intend to participate in, or any other information provided by you during the use of our website. We might collect this as part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

How We Collect Information

Directly from you. We collect information directly from you when you register for a service, request a demo or make a purchase. We also collect information if you post a comment on our website or ask us a question through phone or email.

Passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

From third parties. For example, if you use an integrated social media feature on our website, the third-party social media site may give us certain information about you. This could include your name and email address.

Use of Your Personal Information

• To contact you — for confirmation of a purchase on our website or for other promotional purposes.
• To respond to your requests or questions — such as confirming your registration or demo booking.
• To improve our products and services — we might use your information to customize your experience with us, including displaying content based upon your preferences.
• To look at site trends and customer interests — we may use your information to make our website and products better, and may combine information we get from you with information about you we get from third parties.
• For security purposes — to protect our company, our customers, or our websites.
• For marketing purposes — we might send you information about special promotions, offers, new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.
• To send you transactional communications — such as emails or SMS about your account or a purchase.
• As otherwise permitted by law.

Sharing of Information with Third Parties

We will share information with third parties who perform services on our behalf — vendors who help us manage our online registration process, payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with parties responsible for fulfilling the purchase obligation, who may use the information we give them as described in their own privacy policies.

We will share information with our business partners where a third party provides or sponsors a service jointly with us. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves — to respond to a court order or subpoena, a request from a government agency or investigatory body, or when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold, we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email us at support@dicor.in. It may take about ten days to process your request. Even if you opt out of marketing messages, we will still send you transactional messages through email and SMS about your purchases and services.

Third-Party Sites

If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Updates to This Policy

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law, and will post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

Reach us for orders, support, cancellations, refunds or any questions about these policies.

For any grievance regarding these policies, your order, payment, or personal information, please write to support@dicor.in — we aim to acknowledge all grievances within 48 working hours.